FAQs

Online Printing System is a prepress process that bridges the gap between online digital content and commercial print production. The process allows a print house, a client or a graphic designer to create, edit, and approve computer-based online templates during the prepress phase. This process increasingly calls for a Portable Document Format (PDF) workflow environment with output provided by digital printing.

This solution will make your company run more efficiently and profitably by streamlining your business processes, maximizing your resources and eliminating redundant operations.

The site currently supports eight major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m² or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

"PT" stands for point, which is a measurement of paper thickness. 14PT is a standard, sturdy cardstock commonly used for business cards and postcards. 16PT is a thicker, more premium cardstock that feels more rigid and luxurious in the hand. If you want a card that makes a strong first impression, we recommend upgrading to 16PT.

Glossy (UV Coating): A slick, shiny finish that makes colors pop and provides extra protection against wear and tear. You cannot easily write on a glossy finish with a standard pen.

Matte (Aqueous Coating): A smooth, non-reflective finish that offers an elegant, sophisticated look. It is easier to read under bright lights and can be written on with most pens.

Uncoated: Paper with no additional coating applied. It has a natural, slightly textured feel and is the best option if you need to write on the printed piece with pencils or standard ink pens.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use offset printing, which provides the highest quality of print material for both text and images.

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.

We accept print-ready files in PDF, JPG, JPEG, PNG, TIF, TIFF, EPS, and AI formats. For the best results and crispest text, we highly recommend submitting your designs as high-resolution PDF files with all fonts outlined or converted to curves.

All artwork and images must be provided at a minimum resolution of 300 DPI (dots per inch) at the final print size. Submitting files with a lower resolution may result in pixelated, blurry, or "blocky" prints.

A "bleed" is the portion of your design that extends past the final trim edge of the product. It ensures that your background color or image goes all the way to the edge of the paper after cutting, preventing unwanted white borders. We require a 0.125" (1/8 inch) bleed on all sides. For example, a standard 2" x 3.5" business card should be submitted as a 2.25" x 3.75" file.

The safe zone is the area inside the trim line where all important text, logos, and graphics should be placed. We recommend keeping all critical elements at least 0.125" (1/8 inch) inside the final trim line to ensure they are not accidentally cut off during the trimming process.

All files must be submitted in CMYK color mode. If you submit files in RGB (the color mode used for screens and monitors), they will be automatically converted to CMYK before printing, which can cause noticeable color shifts. For the most accurate color results, please convert your files to CMYK before submitting.

Turnaround times vary by product and finish. Standard products like 14PT business cards and flyers typically take 2-4 business days to print. Specialty finishes like Akuafoil, Raised Spot UV, or custom die-cuts may take 5-7 business days. Please note that turnaround time begins after your proof has been approved and does not include shipping time.

Yes, we offer various shipping options at checkout, including standard ground, 2-day, and overnight shipping. Shipping costs are calculated based on the weight of your order and the destination zip code.

Yes! Local pickup is available at our facility. Once your order is ready, you will receive an email notification. You can then come in during business hours to collect your prints. Local pickup is a great option if you need your order quickly and want to avoid shipping costs.

Because all of our products are custom-printed to order, we are unable to accept returns. However, if there is a defect in the printing that is our fault (such as a printing error, color banding, or damage in transit), we will reprint your order at no charge.

Please note that we are not responsible for errors in the submitted files, including typos, incorrect colors due to RGB-to-CMYK conversion, or low-resolution images. We strongly encourage all customers to carefully review their proof before approving it for print.

If you have a concern about your order, please contact us within 5 business days of receiving it.